Poerl Supply

Powering your Supply Chain

FAQ

Q1: What’s Poerl’s LCD Quality Defination?

A1: As below,

QUALITY GRADES CLASSIFIED BY MATERIALS AND FACTORY TYPES
QUALITY	DEFINITION
OEM NEW	ORIGINAL and NEW from original factory.
OEM USED	ORIGINAL but USED already, torn down from used/new devices.
OEM REFURB	REFURBISHED NEW from ORIGINAL USED parts by replacing, cleaning, oxidation, polishing, etc. procedures, (mainly means replaced glass only,sometimes backlight also).
S+ GRADE	ORIGINAL lcd/oled and flex from original factory, other parts are made by mixed compatible and original material, whole screen assembled by 3rd-party.
AA GRADE	ORIGINAL Lcd/ oled from original factory, flex and other parts are made by compatible material, assembled by 3rd- party.
A+ GRADE	COMPATIBLE materials and assembled by 3rd-party factory.

Q2: What about the lead time?

A2: Normally 2-6 working days after receipt of payment based on the order volume, the shipping time depends on the means of transportation. Air Cargo or Express services such as DHL ,FedEx, UPS, TNT, EMS etc as per the customer's request.

Q3: How to obtain the tracking number of shipments?

A3: We will send you the tracking number after your parcels have been shipped out, please keep on checking your email.

Q4: What payment terms do you accept?

A4: The payment should be 100% completed in advance by T/T(Wire Transfer) only.

Q5: What about the warranty?

A5: 1-year warranty for defective parts exchange or refund .Any defective or misfunctioning parts under warranty can subject to our return and exchange policy. However, outlook defect must be reported within 7 days after receiving the parts or default to be accepted on cosmetic. All return parts should come in its original condition with stamp and Parts ID for identification. RMA report need to be attached with the return goods.

Q6: Do you provide QC service?

A6:Yes, for our products, we test 100% on visual and functional.

Also accepted If customer require us to QC products from their other suppliers, just with a reasonable service charge.

Let’s Get the Ball Rolling!

We want to hear from you! Our dedicated and knowledgeable sales team is ready to answer any question you have. 

Call us directly for immediate service or feel free to use our chat option. We look forward to hearing from you. Thank you!

Whats'App/Tel: 0086 13510486355

E-mail: service@poerl.com

Address: Building B, Xinghua Building, Yannan Road, Futian District,  518000,Shenzhen,Guangdong Province, P.R. China